Frequently Asked Questions

General Questions ❓

Q: How do I track my order?
A: You’ll receive an email with tracking details once your order ships.

Q: Can I customize my plushie kit?
A: Yes! We offer customization on all of our plush clothing. There is no minimum order required—just a customization fee starting at $35 and up, depending on the design.

Q: Do you offer gift wrapping?
A: Not yet, but we’re working on it!

Q: What materials are used in your products?
A: Our plushies are made from high-quality, soft, and durable materials to ensure a cuddly and long-lasting friend. We use plush fabric blends like polyester and cotton, making them extra soft to the touch. The stuffing inside is made of premium polyfiber fill, which is hypoallergenic, lightweight, and helps maintain shape and fluffiness over time. We also prioritize safe, non-toxic materials to ensure our plushies are suitable for all ages.

Q: Are your plushes safe for people with eczema and allergies?
A: Yes! Our plush buddies and stuffing are hypoallergenic and free from harmful chemicals and dyes, making them safe for everyone, including those with sensitive skin.

Shipping & Processing 🚚

Q: How long does shipping take?
A: Shipping times vary based on location:

  • U.S. Orders: 1-7 business days

  • International Orders: 7-21 business days

Q: Do you offer expedited shipping?
A: Yes! Expedited shipping options are available at checkout.

Q: What is your processing time?
A: Orders are processed within 1-2 business days (excluding weekends and holidays). If you need your order sooner, please email us at info@theplushlab.co, and we will do our best to rush your order.

Q: What should I do if my package is lost or delayed?
A: If your package is marked as "Delivered" but hasn’t arrived, please check with your neighbors or local post office. If lost in transit, email us at info@theplushlab.co, and we’ll assist you.

Stuff-Your-Own Plush Kits 🧸

Q: What comes in a Stuff-Your-Own Plush Kit?
A: Each of our kits includes:

  • A soft, unstuffed plush buddy of your choice

  • A bag of premium hypoallergenic stuffing

  • A tiny plush heart to place inside your buddy

  • A personalizable birth certificate for your new plush friend

  • Easy-to-follow stuffing instructions on the package

  • A resealable zipper and Velcro closure to secure the stuffing—no sewing required!

Q: Do I need to know how to sew to make my plush?
A: Nope! Our plushies have a special zip and Velcro technology that makes stuffing them super easy—no sewing required. Everyone is a pro stuffer at The Plush Lab!

Q: How do I stuff my plush?
A: Every kit includes clear instructions. Simply open the bag, fluff the stuffing by gently pulling it apart like a cloud, then start stuffing your buddy from the arms and feet, gradually filling it up. Once fully stuffed, zip them up—and your new plush friend is ready for hugs!

Plush Clothing & Accessories 👕

Q: Do the clothing and accessories fit all the animals?
A: Our clothing is designed to fit most of our plush animals with four limbs. However, some unique plushies—like our Axolotl and Snake—are unable to wear standard outfits. Head accessories like hats and headbands will fit any buddy with ears!

Party Services 🎉

Q: Do you do parties?
A: Yes! We offer party services in Massachusetts (MA), New Hampshire (NH), and Rhode Island (RI). Bring the magic of plush stuffing to your special event!

Q: What kind of events do you do?
A: All kinds! We cater to baby showers, kids' parties, corporate events, back-to-school celebrations, homecomings, community gatherings, holiday events, and more! If you have a special event in mind, let us know!

Q: Is there a minimum cost for parties?
A: Yes, we require a $350 minimum for party bookings.

Q: How long are party rentals?
A: We typically stay for about one hour. If you’d like to extend the fun, additional hours are available for $150 per hour.

Q: Do you have any boxes or bags for the bears?
A: Yes! Takeaway bags for our special friends can be provided for your event, including customized bags upon request.

For any additional questions or bookings, feel free to contact us at info@theplushlab.co. 💌